HOW TO MAKE A CLAIM
All you need to do is pick up the phone and call us. To keep the process quick and simple we process everything over the phone. Wherever possible, to avoid your being out of pocket, we will settle authorised claims directly with the repairer.

We'll let you know where your nearest repairer is, then you choose a convenient time and book your car in. Once the repairer has the car, they will call us for authority, complete the work and invoice us. We'll settle the cost with them directly.

Five golden rules to help you get back on the road quickly,

1. If possible check to make sure the part that has failed is covered by the warranty.
2. Call Us at the first opportunity if you believe you may need to make a claim.
3. Don't ask the repairer to notify us of a claim, this must be done by you.
4. Always get an authorisation number from us before you allow any work to be started, if you do it may invalidate your claim.
5. Make sure you have your schedule and service records available for the repairing garage.

If you prefer to use your own repairer please remember that you 'must' still obtain authority before work starts, we cannot accept notification of a claim by a repairer. If you use your own repairer, we are unable to negotiate their fees for you and you'll need to pay for the work and claim the authorised costs back from us.

For full details please refer to section 12 of the policy terms and conditions.

YOU ARE COVERED FROM DAY ONE OF YOUR POLICY
With Click4Warranty there are no hidden clauses imposing waiting periods. Your car is covered from day one and you can submit a valid claim immediately after inception of the policy.

Some other companies don't pay for breakdowns that occur in the first 30, 60 or even 90 days of cover! This means the 12 month policy you bought actually only provides cover for as little as 9 months, worth checking the small print.

WHAT TO DO IF YOUR CAR BREAKS DOWN OUTSIDE OFFICE HOURS.
We appreciate cars don't always pick the most convenient time to break down. So if you should find yourself having to get emergency repairs done so you can get back on the road (such as roadside repairs by the AA) we ask you to do the following

• Keep any parts that have been removed (we may need to inspect them).
• Ask for a vat receipt from the repairer displaying your cars details, the details of the repair including the cost of any parts and labour and the time and date the repair was diagnosed and carried out.

Then you need to contact us at the earliest possible opportunity.

For full details please refer to section 13 of the policy terms and conditions.

CLICK4WARRANTY 5 STEP CLAIMS PROCESS

• STEP ONE: NOTIFY US
  Telephone us on 0870 7662786, we will make a note of your claim and advise you where your nearest approved repairer is.

  Important: In order for us to pay the approved repairer directly for authorised claims, you (not the repairer) must notify us of your claim. This must be done before you give permission to a repairer to carry out any fault finding or remedial work. We do not accept notification from a repairer of a possible claim.

• STEP TWO: CONTACT THE REPAIRER
  Book the vehicle in with the repairer and give your permission to carry out any fault finding/diagnosis or dismantling necessary.

• STEP THREE: REPAIRER OBTAINS AUTHORITY
  Once your vehicle, schedule and service records have been handed to the repairer they will contact us to request approval for repairs.

• STEP FOUR: AUTHORITY FOR CLAIM VALUE
  If your claim is accepted, we will issue an authorisation number to the repairer for the amount we will pay under this policy. You are responsible for paying any amount the repairer charges over and above the amount authorised.

• STEP FIVE: PAYMENT OF THE CLAIM
  On completion of the repairs, our approved repairer must submit an invoice directly to us. The invoice must clearly show the authorisation number given by us, details of who we should pay and contain full details of the repairs, including details of all part(s) used, labour and vat. We may also need to see your original service invoices.

For full details please refer to section 12 of the policy terms and conditions.

USE OF YOUR OWN REPAIRER
If you choose to nominate your own repairer, you (not the repairer) must notify us of your claim. This must be done before you give permission to the repairer to carry out any fault finding or remedial work. We do not accept notification from a repairer of a possible claim.

You are required to ensure the repairer is vat registered and that they follow our claims procedures. We will pay up to a reasonable repairers retail price for part(s), up to the labour rate of our approved repairers as stated on our web site and the standard ICME repair times (Institute Of Chartered Mechanical Engineers).

Please note that you will need to pay for the repair and claim the cost back from us.