CANCELLATION GUIDE

21 days to change your mind with full refund

If you decide you simply don’t want the warranty insurance you have bought, for whatever reason, UK insurance rules give you a 14-day “cooling-off” period. Click4Warranty go further and provide 21 days!

Simply let us know you’ve decided to cancel your policy within three weeks of purchase, and your policy terms provide for a full refund of all premium paid.

POLICY TERMS - 16.1 WITHIN THE 21 DAY COOLING-OFF PERIOD
If YOU cancel the POLICY within the first 21 days of receiving YOUR POLICY documents (known as the “cooling-off period”) YOU will receive a full refund of any premium YOU have paid, except.
16.1.1 when WE have authorised a claim, or incurred costs in relation to a claim, then YOU will not receive a refund of any premium YOU have paid and the full premium for the term will be due.
16.1.2 when YOU have consulted with the ADMINISTRATOR in relation to a claim, failure or possible failure that does not result in a successful claim, YOU will receive a full refund of any premium YOU have paid after deducting an administration fee of £50.

Click4Warranty policies are enforceable “contracts of insurance”, the Insurer is legally bound by the policy terms so you can be assured refunds are not decided at our discretion or the full refund within the cooling-off period is their right unless if we have paid, authorised or incurred costs in relation to a claim. If you have only discussed a claim or possible failure, and no costs incurred, you will still receive a full refund of premium paid after deducting the admin fee.



Refund of premium if you decide to cancel after 21 days

While we hope you choose to continue with your warranty insurance for the full term, unlike typical online warranties and discretionary plans, we don’t expect you to pay for the full term if you decide to cancel after the cooling-off period or unfairly calculate a low “partial” refund.

If, you decide to cancel after 21 days, as long as claims haven't been paid, authorised or costs incurred, you will only need to pay premium calculated on a pro-rata daily rate basis for the time your policy has been in force plus an admin fee.  If you are paying by monthly instalments, and the premium paid at time of cancellation is lower than the total due, plus the admin fee, you will only need to pay the additional amount and all future monthly payments would be cancelled.

POLICY TERMS - 16.2 OUTSIDE THE 21 DAY COOLING-OFF PERIOD
If YOU want to cancel YOUR POLICY outside of the 21 day cooling off period, YOU will only be required to pay the premium, as calculated on a pro-rata daily basis for the time the POLICY has been in force and subject to the following:
16.2.1 If YOU pay by monthly instalments and the premium paid to date is lower than the total due for the time the POLICY has been in force, then YOU will be required to pay the additional amount.
16.2.2 If the ADMINISTRATOR has been consulted in relation to a claim, failure or possible failure, that does not result in a successful claim and costs have not been incurred, YOU will be entitled to a refund in full of any premium paid greater than the premium calculated on a pro-rata daily basis, for the time the POLICY has been in force.
16.2.3 If WE have authorised a claim, or incurred costs in relation to any claim, then YOU will not receive a refund of any premium. 16.2.4 An administration fee of £50

Again the terms provide our policy holders the guarantee of this reduced pro-rata daily rate.


How to cancel

At your option you can telephone, email or write to us, whatever is easiest for you. On receipt of your request we will send you confirmation by email that a ticket number has been allocated and will be used for all correspondence and a summary of any recorded faults from the claims department has been requested.

We’ll send confirmation of cancellation outcome on completion of the above, usually within 24 hours, and any refund will be issued immediately.


 

Remember, even if your car is high mileage

Your cover starts day one
Wear and tear cover is included in all policies
The standard excess remains at just £10
There is NO INCREASE in premium for high mileage cars