Regulatory Information

We are directly authorised and regulated by the Financial Conduct Authority. You can check this on the FCA’s Register by visiting the Financial Conduct Authority website, which contains a link to a register of all regulated firms www.fca.org.uk.

  •   Click4Warranty is a trading style of Future 45 Limited
  •   Company registration number. 5407413
  •   Data protection register number. Z933878X
  •   Financial Conduct Authority (FCA) No. 461102
  •   Member of the Financial Services Compensation Scheme (FSCS).

If You Have A Concern or Complaint

Tell us and we'll do all we can to resolve the problem.

Get In Touch

Please quote your policy number or, if you don't have that to hand, your vehicle registration number.

For concerns in relation to a claim decision or the handling of a claim

  •   Email our Customer Support team: email@click4group.co.uk
  •   Phone: 01279 456 500
  •   Write to: Click4Warranty Claims, Autoprotect (MBI) Limited, Warwick House, Roydon Road, Harlow, Essex CM19 5DY

For concerns in relation to the purchase of your policy, web site or policy terms

  •   Email our Customer Support team: email@click4group.co.uk
  •   Phone: 0208 819 3424
  •   Write to: Click4Group, Trident Court, 1 Oakcroft Road, Surrey KT9 1BD


What Happens Next

We always look to resolve your concerns in the quickest time possible.  We will retrieve all relevant information from our files and systems and review them together with your comments.  As an FCA Regulated provider of insured protection, we will also consider any relevant guidance published by the Financial Conduct Authority, the Financial Ombudsman Service and any other relevant regulatory guidance previously published.

A complaint is an expression of dissatisfaction, whether ultimately justified or not, and we treat any expression of dissatisfaction with our service as cause for a response as a complaint.  We listen to your comments, treat them seriously, and learn from them so we can improve our services.


How Long Does It Take For Us To Respond?

We aim for the end of the next business day. If that's not possible, we'll write to you within five working days to:

  •   Tell you how we've resolved the problem, or our findings based on the information we have on file, or
  •   Let you know when you can expect a full response, and
  •   How to contact the person or team dealing with your case

If things do take a little longer, we'll either respond fully within four weeks, or explain our position and tell you how long a full response will take.

In accordance with guidelines laid down by the Financial Conduct Authority, we must write to you with a final response, and provide details of the Financial Ombudsman Service along with a copy of their leaflet ‘Your Complaint and the Ombudsman’ and a statement confirming that an approach can be made to the Financial Ombudsman Service, within eight weeks of receiving your complaint.

Unless you advise we have misunderstood your concerns, the information on our system is incorrect, inaccurate or you have additional information you would like us to consider, we will consider a complaint closed when we have sent you a final response.


What Happens If You Disagree With The Final Response

If you're unhappy with our final response, or if we've not given you a final response within 8 weeks of your complaint, you have the right to refer the complaint to the Financial Ombudsman Service.  You must do so within 6 months from the date of the final response.  Their contact details

  •   Phone: 0800 023 4567 or 0300 123 9123
  •   Email: complaint.info@financial-ombudsman.org.uk
  •   Write to: The Financial Ombudsman Service, Exchange Tower, London E14 9SR