Service Requirements

Insured & FCA Regulated - Trusted for reliable cover since 2004


What is acceptable proof of service?

Acceptable proof of servicing is either

The servicing handbook correctly stamped and completed by a VAT registered 
garage.
or
Fully detailed VAT service invoice(s) indicating servicing dates and mileages.  

We never require proof of service when you buy your warranty and your car will be covered day one even for wear and tear.  

When you claim you may be asked to provide proof of service.


What if my service history is incomplete or missing?

If your car has a partial service history, no proof of service or has not been serviced by a VAT registered garage in the last 12 months... No problem!

We keep it simple, purchase your Click4Warranty policy and ensure you have a service done by a VAT registered garage within 21 days or 500 miles. Your car will be on risk the moment the service is completed and we'll only require proof if you have a claim.

If you don't want to go to the expense of a full service, you can ask your VAT registered garage to carry out just the following five checks :-

1 Change engine oil and filter.
2 Check oil levels in the gearbox and differential and top up where necessary.
3 Check coolant level and anti-freeze/inhibitor strength. Top up where necessary.
4 Check timing belt [if fitted], renew if necessary.
5 Brake fluid must be replaced in accordance with the manufacturer's recommendation. 

Once on cover, either follow the manufacturers service schedule at the intervals set by them
or
The 5 point check at intervals of 6 months or 6,000 miles (whichever is the sooner).


When is my car due for a service?

Complete service history

Just make sure it's been carried out by a VAT registered garage and is correctly stamped in the book (or you have the invoices). All present and correct? Then you can either continue to follow the service schedule as set out by the manufacturer or, if you prefer not to go to that expense, carry out the Click4Warranty 5 Point Check at 6 month/6000 mile intervals.

Partial Service History

If a service has been carried out in the last 12 months by a VAT registered garage following the manufacturers service requirements you can either continue to follow the service schedule as set out by the manufacturer or, if you prefer not to go to that expense, carry out the Click4Warranty 5 Point Check at 6 month/6000 mile intervals.

No Service History

You must ensure a service is completed within 21 days or 500 miles (whichever is sooner). Sooner rather than later as a claim will not be accepted until this has been done. We don't insist on an expensive franchised dealer service, you can either follow the manufacturers service requirements or the alternative five point service schedule.

Once on cover, either follow the manufacturers service schedule OR the 5 point check at intervals of 6 months or 6,000 miles (whichever is the sooner).

We believe it’s unreasonable to decline claims based on service history beyond your control.


Must I have my car serviced by a franchised dealer?

Not at all, you can choose to use your preferred repairer.

As with all warranty providers, whichever garage completes the work, to be recognised as a service under warranty terms, the garage must be vat registered.


What are the service requirements during warranty cover?

All warranty providers require cars to be maintained by a vat registered garage to qualify for cover and remain covered, but Click4Warranty don't insist on expensive franchise dealer servicing.

If you are following the manufacturer’s service schedule, as a general rule of thumb you will need to ensure your car receives a full service every 12,000 miles or every 12 months - whichever comes sooner.  If you’re unsure, it’s worth checking with your local dealer.  Click4Warranty don’t require these to be completed by a franchised dealer, you can choose to use any vat registered garage.

If you don’t want to go to the expense of a full service, Click4Warranty provide an alternative solution to our warranty policy holders.

FIVE POINT CHECK
The following “Five Point Check” can be completed at intervals of 6 months or 6,000 miles (whichever is the sooner) carried out by a VAT registered garage.

1 Change engine oil and filter.
2 Check oil levels in the gearbox and differential and top up where necessary.
3 Check coolant level and anti-freeze/inhibitor strength. Top up where necessary.
4 Check timing belt [if fitted], renew if necessary.
5 Brake fluid must be replaced in accordance with the manufacturer's recommendation.

To be clear, you have the choice of either following the manufacturers service schedule at the intervals set by them or the five point check at intervals of 6 months/6000 miles, you don’t need to have both done.



The only Insured Car Warranty with DAY ONE cover even for WEAR & TEAR, failure of insured parts identified at MOT & SERVICE with any choice  of 1, 2 or 3 years cover for cars up to 12 years / 150,000 miles.  NO LIMIT ON AGE OR MILEAGE ONCE COVER STARTS



The only Insured Car Warranty with DAY ONE cover even for WEAR & TEAR, failure of insured parts identified at MOT & SERVICE with any choice  of 1, 2 or 3 years cover for cars up to 12 years / 150,000 miles.  NO LIMIT ON AGE OR MILEAGE ONCE COVER STARTS