Explaining the Click4Warranty Claims Process
ALL YOU NEED TO DO IS PICK UP THE PHONE 0871 384 1168
To keep the process quick and simple your claim will be processed
over the phone (0871 384 1168) and wherever possible settled directly with the repairer.
You will be advised where your nearest repairer is, you can then choose a convenient time and book your car in. Once the repairer has the car, they will call for authority, complete the work and send their invoice for payment. Wherever possible, the cost of the claim will be settled with the repairer directly.
To provide the very best level of service, we are proud to announce that Autoprotect (MBI) Limited (Tel 0871 384 1168 Fax 01279 457910) has been appointed as the administrator of claims and all administrative matters relating to this policy.
Autoprotect (MBI) Limited administer MBI on behalf of many of the markets leading brands and are regulated by the Financial Services Authority under register number 312143.
Five golden rules to help you get back on the road quickly
- If possible check to make sure the part that has failed is covered by the warranty. Call 0871 384 1168 at the first opportunity if you believe you may need to make a claim.
- Don't ask the repairer to notify us of a claim as this must be done by you.
- Always get an authorisation number from us before you allow any work to be started, if you don't it may invalidate your claim.
- Make sure you have your schedule and service records available for the repairing garage.
- If you prefer to use your own repairer please remember that you must still obtain authority before work starts. If you use your own repairer, once the claim is authorised, you'll need to pay for the work and claim the authorised costs back.
YOU ARE COVERED FROM DAY ONE OF YOUR POLICY
With Click4Warranty there are no hidden clauses imposing waiting periods. Your car is covered from day one and you can submit a valid claim immediately after inception of the policy.
Some other companies don't pay for breakdowns that occur in the first 30, 60 or even 90 days of cover! This means the 12 month policy you bought actually only provides cover for as little as 9 months, worth checking the small print.
What to do if your car breaks down outside office hours
We appreciate cars don't always pick the most convenient time to break down. So if you should find yourself having to get emergency repairs done so you can get back on the road (such as roadside repairs by the AA) we ask you to do the following
Keep any parts that have been removed (we may need to inspect them).
Ask for a vat receipt from the repairer displaying your cars details, the details of the repair including the cost of any parts and labour and the time and date the repair was diagnosed and carried out.
Then you need to report your claim at the earliest possible opportunity.
For full details please refer to section 13 of the policy terms and conditions.
The Click4Warranty 5-step process
STEP ONE: REPORT IT
Telephone us on , your claim 0871 384 1168 will be registered and you'll be advised where your nearest approved repairer is.
Important: In order for us to pay the approved repairer directly for authorised , you (not the repairer) must report your claim. This must be done before you give permission to a repairer to carry out any fault finding or remedial work. We do not accept notification from a repairer of a possible claim.
STEP TWO: CONTACT THE REPAIRER
Book the vehicle in with the repairer and give your permission to carry out any fault finding/diagnosis or dismantling necessary.
STEP THREE: REPAIRER OBTAINS AUTHORITY
Once your vehicle, schedule and service records have been handed to the repairer should call to request 0871 384 1168 approval for repairs.
STEP FOUR: AUTHORITY FOR CLAIM VALUE
If your claim is accepted
, we will issue an authorisation number will be issued to the repairer for the amount due under this policy. You are solely accountable for paying any amount the repairer charges over and above the amount authorised.
STEP FIVE: PAYMENT OF THE CLAIM
On completion of the repairs, the repairer will be asked to submit an invoice showing the authorisation number, and full details of the repairs, including details of all part(s) used, labour and vat.
For full details please refer to section 12 of the policy terms and conditions.
Use of your own repairer
If you choose to nominate your own repairer, you (not the repairer) must report your claim. This must be done before you give permission to the repairer to carry out any fault finding or remedial work.
Please ensure the repairer is vat registered and that they follow the procedures. Up to a reasonable repairers retail price for part(s) will be paid and up to the labour rate of approved repairers as stated on our web site and the standard ICME repair times (Institute Of Chartered Mechanical Engineers). You will need to pay for the repair and claim the cost back.