Our promise of good service
The provision of Insurance is a regulated financial service so you benefit from the protection of the Financial Ombudsman Service (FOS).
This means if you are unhappy with the service you receive, and remain so after we complete our complaints procedure, FOS are there to resolve the complaint in a fair, impartial way and enforce their decision as to how we must rectify the situation.
Let us know of your concerns
Tell us about the issue and we’ll do all we can to resolve the problem:
We treat any dissatisfaction with our service with concern. We listen to your comments, treat them seriously, and learn from them so we can improve our services.
If your concern relates to a claim, the policy Administrator: AutoProtect (MBI) Limited, will investigate and reply to you directly. You can contact them:
Phone: 01279 456 501 (option 1)
Write to: AutoProtect (MBI) Limited, Warwick House, Roydon Road, Harlow, Essex CM19 5DY
If your concern is about our web site, the purchase of your policy, or the policy terms, please contact:
Phone: 0208 819 3424
Write to: APG Cover, Warwick House, Roydon Road, Harlow, Essex CM19 5DY