0203 921 0635
HOW TO CLAIM
CLICK4 QUOTE
Quick Navigation

Complaints Procedure

Our Promise of Good Service

We are committed to delivering excellent service at every stage. However, if you are unhappy with any aspect of our service, policy, or claims handling, we want to hear from you so we can put it right as quickly as possible.

As a regulated firm, you also have access to the Financial Ombudsman Service (FOS) — a free, independent body that can review your complaint if we are unable to resolve it to your satisfaction.

How to Raise Your Concern

Please contact us with full details of your issue and we’ll do all we can to resolve the problem. You can reach us by:

  • Phone: 0203 921 0635 (Monday – Friday, 9am – 5pm)
  • Email: email@click4group.co.uk
  • Post: Click4Warranty, Warwick House, Roydon Road, Harlow, Essex CM19 5DY

Please include your policy number or vehicle registration number, a clear description of the issue, and any supporting documents. This helps us investigate and respond faster.

What Happens Next?

We take every complaint seriously and will:

  • Acknowledge your complaint by the end of the next business day
  • Investigate thoroughly, reviewing all relevant information
  • Keep you updated on progress
  • Aim to resolve the issue fairly and promptly

How Long Will It Take?

  • We aim to resolve most complaints quickly, often within a few days.
  • We will send you a full response within 4 weeks wherever possible.
  • If more time is needed, we will write to explain why and let you know when you can expect our final response (no later than 8 weeks from receipt of your complaint).

What If You’re Not Satisfied With Our Response?

If you remain unhappy after receiving our final response (or if we have not responded within 8 weeks), you have the right to refer your complaint to the Financial Ombudsman Service (FOS). You must do this within 6 months of our final response letter.

Financial Ombudsman Service Contact Details

The FOS is free to use and independent. Their decision is binding on us if you accept it.

Important Note 

Raising a complaint will not affect how we treat you or your policy. We welcome feedback as it helps us improve our service.

Always refer to your individual policy document for full terms and conditions.

This page was last updated: July 2026.