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Why Click4Warranty?

Click4Warranty’s expertise and experience in extended car warranties

When you’re after solid protection in the unfortunate event that your car suffers a mechanical breakdown or electrical failure… the kind of protection that covers your needs with a choice of claim benefit levels per claim, and puts you first… then consider Click4Warranty. We’ll give you the assurance you’re looking for and make sure you get the support and assistance you’re paying for.

With our group’s automotive experience, prominent market position, and solid underwriting knowledge, Click4Warranty offers you tailored extended car warranty cover that’s designed to meet your needs and get you back on the road again.

Our UK-based team of product experts are on hand and ready to assist you during office hours via email, live chat and on the phone. You can be confident they’ll take the time to understand your situation and help you to find the right solution for your particular circumstances.

Call us Monday – Friday, 9am to 5pm

Email us anytime we’ll get back to you during office hours

We’re committed to treating our customers fairly

From policy design, and website content, to customer service and administering your claim, we are committed to the principles of treating you fairly.

We want you to have clear and transparent information, facts delivered to you so you are empowered to make your buying decision based on what is right for you, while knowing that our policies deliver on their promises.

Financial integrity

The Financial Conduct Authority (FCA) regulates firms providing financial and insurance services to consumers and maintains the integrity of the UK’s financial markets focusing on the regulation of conduct.

Click4Warranty is a trading style of Future 45 Limited, who is directly authorised and regulated by the Financial Conduct Authority (FCA).

Financial Conduct Authority (FCA) No. 461102

Future 45 Limited, is a UK company that is part of the AutoProtect Group.
Company Registration No. 5407413
Data Protection Register No. Z933878X
Address: Warwick House, Roydon Road, Harlow, Essex CM19 5DY
Tel: 0208 819 3424

Financial strength

Your policy is underwritten by Red Sands Insurance Company (Europe) Ltd., the independent European insurance group offering a comprehensive range of products and services across a number of market sectors, and delivering some truly innovative products for the UK motor-related insurance market.

With more than three million policy holders, Red Sands paid in excess of £125 million in claims during the last 12 month’s reporting period. An important measure of financial strength and the reason your policy is safe.

Our commitment

The real test of our commitment is when you claim on your used car warranty policy.

We have appointed award winning claims management specialists, AutoProtect (MBI) Ltd., to ensure your claim is handled efficiently by qualified and experienced professionals, to keep the process as stress free as possible and, most importantly, settle your claim very quickly.

Dispute resolution

The Financial Ombudsman Service (FOS) was appointed by the Financial Services and Markets Act 2000 to help settle disputes between consumers and UK-based businesses providing financial services. The service is free to consumers.

The FOS makes decisions based on what it believes is fair and reasonable in the particular circumstances of each individual case. The law requires the ombudsman to take into account: relevant law and regulations; regulator’s rules, guidance and standards; codes of practice; and (where appropriate) what he/she considers to have been good industry practice at the relevant time.

Your protection

The Financial Services Compensation Scheme (FSCS) pays compensation if a firm is unable, or likely to be unable, to pay claims against it. It is an independent body set up under the Financial Services and Markets Act 2000 (FSMA).

FSCS is free to consumers and, since 2001, has helped more than 4.5 million people and paid out more than £26 billion.

Reasons to choose Click4Warranty

Our promise of good service

The provision of Insurance is a regulated financial service so you benefit from the protection of the Financial Ombudsman Service (FOS).

This means if you are unhappy with the service you receive, and remain so after we complete our complaints procedure, FOS are there to resolve the complaint in a fair, impartial way and enforce their decision as to how we must rectify the situation.

Let us know of your concerns

Tell us about the issue and we’ll do all we can to resolve the problem:

We treat any dissatisfaction with our service with concern. We listen to your comments, treat them seriously, and learn from them so we can improve our services.

Complaints FAQs

If your concern relates to a claim, the policy Administrator: AutoProtect (MBI) Limited, will investigate and reply to you directly. You can contact them:

Phone: 01279 456 501

Write to: AutoProtect (MBI) Limited, Warwick House, Roydon Road, Harlow, Essex CM19 5DY

If your concern is about our web site, the purchase of your policy, or the policy terms, please contact:

Email: email@click4group.co.uk
Phone: 0208 819 3424
Write to: Click4Warranty, Warwick House, Roydon Road, Harlow, Essex CM19 5DY

We will always work hard to resolve your concerns as quickly as possible. We will retrieve all the relevant information and review it together with your comments. We will also consider any relevant guidance published by the Financial Conduct Authority, the Financial Ombudsman Service and any other relevant regulatory guidance previously published.

We will confirm with you, no later than the end of the next business day, who is handling you concern and provide full details of the procedure.

As soon as a full investigation has been completed, we will write to you to tell you how we’ve resolved the problem, or inform you of our findings.

We aim to do this by the end of the next business day, but if that’s not possible, we’ll write to you within five working days to let you know how to contact the person or team dealing with your case, and tell you how we’ve resolved the problem, or our findings, or when you can expect a full response.

If things do take a little longer, we’ll either respond fully within four weeks, or explain our position and tell you how long a full response will take.

In accordance with guidelines laid down by the Financial Conduct Authority, we must write to you with a final response, and provide details of the Financial Ombudsman Service along with a copy of their leaflet ‘Your Complaint and the Ombudsman’ and a statement confirming that an approach can be made to the Financial Ombudsman Service, within eight weeks of receiving your complaint.

Unless you advise us that we have misunderstood your concerns, the information on our system is incorrect or inaccurate, or you have additional information you would like us to consider, we will consider a complaint closed when we have sent you a final response.

If you’re unhappy with our final response, or if we’ve not given you a final response within 8 weeks of your complaint, you have the right to refer the complaint to the Financial Ombudsman Service. You must do so within 6 months from the date of the final response. Their contact details are: Phone: 0800 023 4567 or 0300 123 9123 Email: complaint.info@financial-ombudsman.org.uk Write to: The Financial Ombudsman Service, Exchange Tower, London E14 9SR